Frequently Asked Questions - Masaliyo Spices
Last Updated: November 28, 2025
Ordering & Payment
Q: How do I place an order?
A: Simply browse our spices, add items to your cart, and proceed through our secure checkout process.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Can I modify my order after placing it?
A: Contact us immediately at info@masaliyospices.com. We can often modify orders within the first hour.
Product Questions
Q: How fresh are your spices?
A: We source directly from farms and package in small batches to ensure maximum freshness and potency.
Q: Are your spices organic?
A: We offer both organic and conventional options. Look for the "Organic" badge on product pages.
Q: Do you offer bulk discounts?
A: Yes! Contact info@masaliyospices.com for orders over 10 units of any spice.
Q: How should I store my spices?
A: Store in a cool, dark place in airtight containers. Avoid heat, light, and moisture.
Shipping & Delivery
Q: How long does shipping take?
A: Most US orders arrive within 5-7 business days. Express shipping available.
Q: Do you ship internationally?
A: Yes! We ship to over 50 countries. See our Shipping Policy for details.
Q: My package is delayed - what should I do?
A: Contact info@masaliyospices.com with your order number for assistance.
Returns & Refunds
Q: What if I receive a damaged product?
A: Contact us within 7 days with photos for a full replacement or refund.
Q: Can I return spices I don't like?
A: Due to food safety regulations, we cannot accept returns of opened products.
Recipe & Usage Help
Q: Where can I find recipes using your spices?
A: Visit our Recipes section for authentic dishes from around the world!
Q: How do I know which spices to use for Indian cooking?
A: Start with our "Indian Cooking Starter Kit" or check our spice pairing guide.
Q: Are your spices gluten-free?
A: All our pure spices are naturally gluten-free. Blends are clearly labeled.
Still Have Questions?
Email: info@masaliyospices.com
Phone: +91 927 456 8006
Response Time: Within 24 hours