Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Within India

We ship across all states in India:

• Standard Shipping: 4-7 business days - ₹49
• Express Shipping: 2-3 business days - ₹99
• Free Shipping on orders over ₹999
• Same-day Delivery: Available in select metro cities (check at checkout)

Shipping Zones & Delivery Time

Zone 1 (Metro Cities - 2-4 days):

• Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad

Zone 2 (Tier 2 Cities - 4-6 days):

• Surat, Jaipur, Lucknow, Kochi, Bhopal, Indore, and other major cities

Zone 3 (Rest of India - 5-7 days):

• All other cities, towns, and rural areas across India

Shipping Carriers

We partner with trusted Indian carriers:

• India Post (Speed Post)
• Delhivery
• Blue Dart
• DTDC
• Ecom Express
• XpressBees

How We Pack Your Spices

• Sealed airtight containers to preserve freshness
• Protective packaging to prevent damage during transit
• Moisture-resistant packaging for humid Indian climate
• Discrete packaging for privacy
• Eco-friendly packaging materials

Tracking Your Order

• Tracking number provided via SMS and email upon shipment
• Real-time tracking available on carrier websites/apps
• Regular updates on your order status
• Contact us if tracking information isn't updating

Cash on Delivery (COD)

Available across India with conditions:

• COD available for orders up to ₹2000
• Extra ₹30 COD charges apply
• Please keep exact change ready
• COD not available in some remote areas

Shipping to Remote Areas

For shipping to remote locations, islands, or hilly areas:

• Additional 2-3 days delivery time
• Extra shipping charges may apply
• Limited carrier options
• Contact us before ordering for remote locations

Holiday & Festival Season

During major Indian festivals and holidays:

• Delivery may take 2-3 extra days
• Carrier services may be limited
• Advance ordering recommended during:
  • Diwali season (October-November)
  • Christmas & New Year
  • Eid celebrations
  • National holidays

Delayed Orders

While we strive to meet delivery estimates, sometimes delays occur due to:

• Weather conditions and monsoons
• Transportation strikes
• Festival season rush
• Customs checks (if applicable)
• Incorrect address provided
• Recipient unavailable at delivery time

Contact Shipping Support

Email: info@masaliyospices.com
Phone: +91 927 456 8006
WhatsApp: +91 927 456 8006
Response Time: Within 24 hours
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM IST

Note

Currently, we only ship within India. We're working on expanding our services to other countries in the future.